TERMS AND CONDITIONS

Please read the following Terms and Conditions carefully before placing your order with Yummy Cupcakes and Cakes (YC&C). By using YC&C service, you agree to be bound by these terms and conditions.

General

  1. You acknowledge and agree that YC&C will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods supplied to you, or on behalf of you.
  2. You agree to indemnify and hold YC&C harmless from and against any and all claims, loss or expense that may be incurred by YC&C which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.
  3. YC&C reserves the right to change these Terms and Conditions without notice. Terms and Conditions published in this website will always be the latest and will override any prior Terms and Conditions provided in any other form.

Food Products and Services

  1. Please be aware that our product could contain traces of nut. It is the client’s responsibility to inform their guests that traces of nuts could be present in the cake and/or cupcakes. YC&C will not be held responsible for anyone suffering from nuts allergies.
  2. Non edible items may be used as decorations in cakes and/or cupcakes. It is the client’s responsibility to ensure that any non edible items are removed prior to consumption.
  3. All effort will be made by YC&C to ensure that the final product is matched to the colour chosen as much as possible however YC&C does not guarantee to match the exact colour/s and designs chosen.
  4. All effort will be made by YC&C to supply the products agreed upon at the time of booking. However YC&C will not be held responsible if the products are not available as a result of, but not limited to, unavailability, seasonal variation or poor quality. YC&C reserves the rights to use its discretion to supply similar or substitute high quality product under such circumstances and will try where possible to agree this alternative product with the client prior to supply.

Equipment Hire

  1. All equipment requires a deposit plus a hire fee. The deposit will be reimbursed on full to the hirer upon return of the hired equipment.
  2. The deposit will not be returned if the equipment is damaged in any way. Damage may be in the form of, but not limited to, cuts, chip, scratch, broken, crack, bent, peeled, dented or discolouration
  3. All equipment must be returned by a specified date or a late fee of $5 per day will apply.

Sales

  1. A minimum of two months notice is recommended for wedding cake order as YC&C design concepts and revisions may take a week or two. However we will endeavour to try and accommodate any last minute orders.
  2. You may choose to place a one hundred dollars ($100) non-refundable deposit to reserve the preferred date if the quote and/or design has not been finalised. This deposit will be counted towards the final quote and is deducted from the final invoice.
  3. Sign and return the quote by fax to 02 9150 8235 or email to info@yummycupcakes.com.au as an indication of quote and design acceptance.
  4. Quote is valid for two weeks from the date of issue, unless specifically stated in the quotation. YC&C reserves the rights to re-quote and adjust the price for any quotes after this period.
  5. A further 50% of deposits required upon acceptance of the design and quote and payable within seven days of the date on the invoice. Order is not confirmed until this deposit is received. Exceptions may be granted upon YC&C discretions.
  6. Any changes made to the design and/or quote after acceptance may incur a surcharge.
  7. The remaining 50% balance of the invoice is due in full two weeks before the delivery or pickup date. Exceptions may be granted upon YC&C discretions.
  8. For last minute orders (any orders placed less than two weeks to the delivery or pickup date), full payment is required upon invoice.
  9. Failure in meeting the payment schedule and/or YC&C payment reminders may lead to cancellation of the order.
  10. Our preferred payment method is electronic bank transfer. Personal cheque will not be accepted.

Cancellation of Order and/or Refunds

  1. The following will apply if for any reason you require the cancellation of your cake or goods:
    1. All requests for cancellation must be made in writing.
    2. All deposits are non refundable.
    3. In the events when YC&C are unable to supply the order on the agreed date due to unforeseen circumstances (for reasons including, but not limited to, illness, accident, injury, or bereavement), we reserve the right to find substitute companies and/or subcontractors in order to fulfill the order. If YC&C are still unable to fulfill the order, we reserve the right to cancel the order and will provide you with a full refund.

Pick Up and Delivery

  1. YC&C will not be held liable for any damages that may occur after the product has been collected or delivered and setup.
  2. If the incorrect delivery address is supplied or if there is no-one to receive and no safe place (as judged by us) to leave the ordered products, they will be returned to YC&C premises and we will contact you to arrange re-delivery. Re-delivery may incur an additional fee.
  3. YC&C will not be held responsible for completing setups at a ceremony or reception venue if the venue is not ready at the pre-agreed time. Under these circumstances, we will use our discretion to leave the products at the venue (if the venue is willing to complete the setup) or to return the products to our premises for you to pick up.
  4. YC&C are unable to give a guaranteed time of delivery but will endeavour to deliver at the agreed time.
  5. You agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation or refund of an order.

Client’s Obligation

  1. To read this terms and conditions thoroughly and carefully. By using YC&C service, you agree to be bound by these terms and conditions.
  2. To Sign and return the quote by fax to 02 9150 8235 or email to info@yummycupcakes.com.au upon quote and design acceptance.
  3. To provide the correct and complete delivery address at the time of ordering. Should you provide the wrong address, YC&C is not obliged to re-deliver the order to the correct address at our expense.
  4. To follow the payment schedule as set in the quote. Failure to follow the payment schedule may lead to cancellation of the order.
  5. To notify and ensure the venue is ready at the pre-agreed time to receive the product delivery.
  6. To provide a strong, stable and level cake presentation table at the venue to hold the weight of the cake.